Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
High end custom build orders
Shipping and handling or tax duty

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without contacting us. 

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@grenergy-us.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@grenergy-us.com. and send your item to: GRENERGY 430 E 8th Street, PMB 142, Holland, MI 49423

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: GRENERGY 430 E 8th Street, PMB 142, Holland, MI 49423

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Restocking fee of 40% will apply. If you receive a refund, original cost of shipping will NOT be returned and 40% restocking fee will apply.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Why do you charge 40% restocking fee? Our credit card processing company charges 3%-5% for every credit card transaction. This same 3-5% transaction fee applies when we issue a refund back to you the customer. There are NO refunds or credits from these merchant service providers.

Due to the nature of fuel system component and our product liability insurance requirements, returned kits cannot be resold or placed back into inventory, regardless of whether they were installed or unused. Returned components are removed from service and disposed of accordingly to a local scrap yard.

All of our kits are hand built, tested, packaged w/ shipping materials by our employees. Their time, labor, and use of shop supplies are NOT refundable. 

During busy season, the shop will occasionally stay open past 5pm to get orders built, tested, packaged and shipped out on time. This extra level of service to our customers are compensated to our employees as "overtime premium" and THAT is not refundable. 

  • All sales are final after installation. 
  • Products purchased for temporary or emergency use are not eligible for full refunds after the emergency has passed.
  • Any approved return is subject to a 40% restocking fee and non-refundable shipping charges. 
  • Opened or installed fuel system components my not be eligible for return.

We are a small business and to keep costs down and reasonable, it is only fair to our customers that we pass these fees to the returnee. Rather than spread out business loss expenses to all of our customers. Thank you for your understanding.