Contact Us Today

Questions? Comments? Concerns? Product Support? 

Our Customer Service hours are from Monday, Tuesday, Wednesday, Thursday, and Friday. 10AM - 5PM Eastern Time Zone. 

Due to large volume of daily calls, we may not get to everyone on time. We recommend reaching out by email or by filling out your info and detailed questions at the bottom of this page. 

NOTE: Please DO NOT USE your iCloud email address. We are blocked from replying to customers with iCloud email accounts due to their overly strict junk mail filtering. 

If you have not heard back from us within 24hrs, our webpage servers maybe down. To ensure email delivery, you can email us directly at support@grenergy-us.com or give us a call or text message at (616) 741-1823. 

We also receive text after hours or on weekends. Please text to 616-741-1823 and we will reply as soon as we can, or schedule a call. 

NOTICE: If we have missed your call, please be patient and save our company number in your contacts then wait for a return phone call shortly after. We have had several customers block our return call mistaking us for telemarketers, and not realize we were legitimately returning your phone call. Please be advised. 

NON CUSTOMER NOTICE: This email address is reserved for customer inquiries only; unsolicited commercial emails and sales solicitations will NOT receive a response. You will be reported as spam and blocked!

"EXTREME WEATHER / HURRICANE SEASON NOTICE: During this time, our call volumes can get extremely high, and response times may be delayed until the end of the day. Waiting until the last minute to place an order or request help with your conversion kit is not ideal, nor is it reasonable to expect immediate assistance. We strongly encourage you to plan ahead so we can serve you as quickly and efficiently as possible."

Thank you for your patience.